30 Day Money Back Guarantee

We always want you to be happy with your purchase and feel like you’ve made the right decision. This is especially true if you’re buying an expensive piece of kitchen equipment, something that you may well use on a daily basis for years to come. It has to be right and you won’t always know if it is until you’ve had a chance to see it in the flesh and hold it in your hand.

That’s why we offer a 21 money-back guarantee*. If for some reason your aren’t completely satisfied with your Community Cutlery purchase then –

  • Please contact us as soon as possible and within 21 days of receipt of goods for a full refund.
  • Buyer is liable for postal costs incurred.
  • *We are not able to exchange or refund any items that have been used.*

If your purchase is in some way faulty or damaged then please get in touch straight away with photos of the product (and all of it’s packaging if it has been damaged in transit) at communitycutleryshop@gmail.com

  •  Community Cutlery are liable for postal costs incurred.
  • We will refund or exchange your item in accordance with current consumer rights legislation.
 * For items to qualify for our 21 day return money back guarantee they must be UNUSED and with COMPLETE, UNDAMAGED PACKAGING – Items which have been used and are deemed unsaleable are not able to be refunded .
 All items retuned will be thoroughly inspected and Community Cutlery reserve the right to refuse a refund if we feel that our refund policy guidelines have not been met.
Your statutory rights are not affected.