We’re on holiday! All orders placed this week will be posted 6th July. Thanks!

Shipping and Returns

Shipping

We aim to dispatch orders on within 2 working days.

If your order is under £150 please select one of the following shipping options at checkout- 

  1. Non Knife Orders – Flat rate of £4.99 for orders containing NON-BLADED products

  2. ALL KNIFE ORDERS - It's now a legal requirement that bladed products are dispatched on an age verification service, which unfortunately means increased costs, so ALL KNIFE ORDERS will now be subject to a £7.99 delivery charge.

  3. Free Shipping - All orders over £150 qualify for free shipping, regardless of content.
  4. Pick up/Free Local Delivery - If you live in Ilkley then we'll drop it round to yours or you can collect from the shop.

 

PLEASE NOTE THAT IN ACCORDANCE WITH THE OFFENSIVE WEAPONS ACT 2019 ALL KNIVES WILL BE POSTED VIA AN AGE VERIFICATION SERVICE, THIS WILL REQUIRE YOU TO PROOVE THAT YOU ARE OVER 18 WITH A PASSPORT OR DRIVING LICENSE BEFORE YOUR DELIVERY WILL BE RELEASED. THE COURIER WILL BE UNABLE TO LEAVE IN A SAFE PLACE OR WITH A NEIGHBOUR.

 

 In an effort to minimise our environmental impact, we encourage our customers to try and reuse the packaging we ship items in, we will reuse packaging to ship items when we can but this isn’t often possible. If you can’t re-use then please recycle or compost (even better!) your waste packaging. All our packaging (including tape and packing material) is plastic free.

We will gladly post overseas, please contact us for prices.

Returns

We want you to be happy with your purchase, if for some reason you aren’t we will gladly refund or exchange your item. 

  • Please contact us as soon as possible and within 30 days of purchase.
  • Buyer is liable for postal costs incurred.
  • We are not able to exchange or refund any items that have been used.

If your purchase is in some way faulty or damaged then please get in touch straight away with photos of the product (and all of it’s packaging if it has been damaged in transit) at communitycutleryshop@gmail.com

  •  Community Cutlery are liable for postal costs incurred.
  • We will refund or exchange your item in accordance with current consumer rights legislation.