Shipping and Returns

We ship Tue-Fri and aim to dispatch orders on within 2 working days, we use a full tracked, next day service and all of our shipments will need to be signed for, as we're a business that ships knives the drive er won't be allowed to leave it in a safe place.

Please consider this when shipping and use an alternative address if you won't be at home. 

DPD will text and email you with a predicted delivery time, use the link to amend this if necessary.

 

Please keep an eye on your junk folder, communications from us about shipping often find there way in.

 

For UK customers - 

If your order is under £150 one of the following shipping options will be applied to your order at checkout- 

1. Non Knife Orders – Flat rate of £4.99 for orders containing NON-BLADED products

2. ALL KNIFE ORDERS - It's now a legal requirement that bladed products are dispatched on an age verification service, which unfortunately means increased costs, so ALL KNIFE ORDERS will now be subject to a £7.99 delivery charge. 

If your order is over £150 it will automatically qualify for free shipping.

If you would like to collect the item from us then please choose - Pickup in store

PLEASE NOTE THAT IN ACCORDANCE WITH THE OFFENSIVE WEAPONS ACT 2019 ALL KNIVES WILL BE POSTED VIA AN AGE VERIFICATION SERVICE, THIS WILL REQUIRE YOU TO PROOVE THAT YOU ARE OVER 18 WITH A PASSPORT OR DRIVING LICENSE BEFORE YOUR DELIVERY WILL BE RELEASED. THE COURIER WILL BE UNABLE TO LEAVE IN A SAFE PLACE OR WITH A NEIGHBOUR.

 

 For International Customer - 

 Please choose the flat rate option which corresponds with your country of residence.

 PLEASE NOTE THAT YOU WILL BE LIABLE FOR IMPORTATION FEES AND TAX BEFORE YOU THE PRODUCT REACHES YOU. This amount will vary from country to country and product to product, so Community Cutlery are unable estimate what this cost might be. IT IS THE BUYERS RESPONSIBILITY TO INVESTIGATE THIS PRIOR TO PURCHASE AND WE DO NOT ISSUE ANY REFUNDS  FOR CUSTOMS CHARGE RELATED ISSUES.

If your order exceeds 2kg in weight we will need to arrange an alternative courier and prices will vary from advertised International shipping rates.

 

 In an effort to minimise our environmental impact, we encourage our customers to try and reuse the packaging we ship items in, we will reuse packaging to ship items when we can but this isn’t often possible. If you can’t re-use then please recycle or compost (even better!) your waste packaging. All our packaging (including tape and packing material) is plastic free.